MJ Product · Data · CX

Mohini Prafulla Joshi

Product & Data-Focused Professional

Product support · Data verification · Cross-functional coordination

Seeking a role in Product Analyst, Business Analyst, Product Management & Ops roles

Detail-oriented and client-focused professional with 5+ years of experience in resolving customer issues, managing workflows, and ensuring data accuracy in compliance-driven environments. Skilled at collaborating across teams to deliver exceptional service and streamline operational processes.

5+ years combined product & data experience
Current: Product Manager – Rebecca Everlene Trust Co.
⬇️ Download Resume 📂 View Experience
Location Duluth, GA 30097 · USA
Phone +1 (980) 337-1310
Email mohinirk17@gmail.com
Profiles 🔗 LinkedIn

Snapshot

Product · Data · CX

Bridging user needs, data-driven insights, and operational excellence across product lifecycles and reporting workflows.

Core Strengths

Product Support Data Verification Workflow Management Stakeholder Communication Compliance & Governance Dashboarding (Power BI · Tableau) Agile & Scrum

Highlighted Tools & Certifications

IBM AI Product Manager PMI Generative AI Overview Microsoft 365 JIRA · Monday.com Tableau · Power BI Figma GitHub

Skills

Product lifecycle · Data analytics · Collaboration & tools

Product & Delivery

  • Product Lifecycle & Roadmapping
  • SDLC & Agile / Scrum practices
  • Product Concept & Planning
  • SWOT Analysis & Prioritization
  • Cross-functional coordination

Data & Reporting

  • Data verification & quality checks
  • Dashboard design (Power BI, Tableau)
  • Executive & KPI reporting
  • Excel / CSV-based analysis
  • Issue tracking & resolution metrics

Tools & Platforms

  • Microsoft Office / 365 suite
  • G-chart dashboards
  • JIRA & Confluence
  • Monday.com & Slack
  • Figma & GitHub

Experience

Product management, project leadership & data-driven reporting

Product Manager

Rebecca Everlene Trust Company · Remote, USA

Aug 2024 – Present
🧭 Product support & onboarding 📊 Data reporting
  • Verify and track client-submitted data for app enrollment and feature access to ensure accurate onboarding.
  • Respond to customer inquiries with clarity and professionalism using Slack and Monday.com to streamline communication.
  • Engage users to gather missing details, clarify forms, and reduce data errors during onboarding.
  • Build simple Power BI dashboards and visual reports from Excel / CSV data sources to support stakeholders.
  • Create charts to summarize key metrics and support data-driven discussions in Agile stand-ups and sprint reviews.

Product Data & Project LeadData Engineer

University of North Carolina at Charlotte · USA

Sep 2022 – Aug 2024
📈 KPI visualization 🤝 Stakeholder coordination
  • Supported executive reporting by clearly communicating project progress, risks, and dependencies.
  • Contacted internal and external stakeholders to resolve data mismatches and form inconsistencies.
  • Used MS Office and G-chart dashboards to track issue resolution and status updates.
  • Designed and developed interactive Power BI dashboards to visualize KPIs and drive data-informed decisions.

Associate Product Manager & QA Manager

HSBC Software Dev Pvt Ltd · Hyderabad, India

Jul 2019 – Jul 2022
🌐 Digital transformation ✅ Compliance & QA
  • Partnered with cross-functional teams to resolve account access issues, submission errors, and reporting discrepancies.
  • Maintained QA logs and form accuracy during user testing and internal audits.
  • Ensured all issue resolutions complied with data privacy standards and internal policies.
  • Led Agile project delivery for digital transformation initiatives across scope, schedule, and budget.
  • Coordinated teams via JIRA and Confluence to meet scope, schedule, and quality goals with strong documentation discipline.

Education & Certifications

Formal education complemented by AI and product training

Master of Science – Engineering Management (GPA 3.61)

University of North Carolina at Charlotte · Aug 2024 · Charlotte, USA

Certifications

  • IBM AI Product Manager Certification
  • PMI Generative AI Overview for Project Managers

Publications

Applied research in mobility analytics, Wi-Fi data & smart city planning

Travel Behavior and Society · Elsevier (2025)

View publication on ScienceDirect

• Applied statistical modeling and spatial–temporal analysis to process over 2 million Wi-Fi log records, deriving quantitative insights into human mobility and travel behavior across urban environments.

• Developed a hierarchical mathematical framework using clustering, probability estimation, and validation metrics to enhance data accuracy and reduce analytical bias by 40–65%.

• Contributed to data-driven infrastructure optimization by correlating mobility indices with Wi-Fi network density, supporting smart city planning and transportation management strategies.