Product Management Case Studies
Selected work — written from my resume outcomes
A few representative projects showing how I work across support, data quality, reporting, and delivery. Details are generalized where needed to protect confidentiality.
Medication Adherence App — Support-to-Insights
Rebecca Everlene Trust Co. · Product Manager
- Triaged client issues, captured steps-to-reproduce, and coordinated resolutions.
- Verified and tracked client-submitted enrollment data to reduce onboarding errors.
- Built lightweight dashboards from Excel/CSV exports to spot recurring friction.
Transportation Data Quality & KPI Dashboards
UNC Charlotte (NCDOT) · Product Data & Project Lead
- Resolved data mismatches by coordinating internal/external stakeholders.
- Built interactive Power BI dashboards to visualize KPIs and trends.
- Reduced manual reporting time by 45% through automation and better visibility.
Digital Onboarding — Issue Reduction & QA Ops
HSBC Software Dev Pvt Ltd · Associate PM & QA Manager
- Partnered with cross-functional teams to resolve access/submission and reporting issues.
- Maintained QA logs and improved traceability for testing and internal reviews.
- Coordinated delivery via JIRA/Confluence with strong documentation discipline.
Urban Mobility Analytics — Wi‑Fi Logs Framework
Publication · Elsevier (ScienceDirect)
- Designed a hierarchical processing framework for Wi‑Fi log data.
- Ran mobility analyses across three NC communities to extract actionable patterns.
- Published the findings in a peer-reviewed journal.